Security and Privacy Policy
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Shopping with XOMY
At XOMY, we care greatly about security and make every effort to ensure our shopping process is safe and that your personal details are secure.
You are within a secure environment if you can see a locked padlock icon at the bottom of your screen. This icon will be on any page where you enter any personal information, particularly your credit card details. The http in the URL will also be replaced with https when you are in a secure part of the website.
Xomy Limited is verified as an ISIS (Internet Shopping is Safe) compliant merchant, and www.xomy.com is verified as an ISIS compliant web site. Consumers can shop online with confidence wherever they see the ISIS logo because it certifies that the retailer has:
registered with the ISIS programme and undertaken to trade in a manner that is LEGAL, DECENT, HONEST, TRUTHFUL AND FAIR;
• had its web site and service reviewed and monitored by IMRG (Interactive Media in Retail Group);
• had its Business, VAT and Data Protection registrations checked by IMRG.
Protecting your personal information
We are fully committed to protecting your privacy. We will only use the information that we collect about you lawfully and will not pass it onto third parties without your permission (unless legally required).
We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.
The type of information we will collect about you includes:
• Your name
• Address
• Phone number
• Email address
• Credit/debit card details
• IP address
• Your purchase history
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us customerservices@xomy.com. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We comply with legal requirements e.g. if you buy a TV, we are obliged to pass your details to the TV licensing authority.
We trust that you can understand our reasons for the above; it is there purely for your protection and security.
We will not e-mail you in the future unless you have given us your consent. If you don’t wish to receive future emails, click on the “remove me” at the bottom of our email and we will remove you from receiving further emails.
You have the right to request a copy of any personal information we hold about you. To do this, you will have to write to us at the following address, enclosing a cheque for £10 (inc. VAT) to XOMY Limited to cover administration costs:-
Customer Services
XOMY Limited
93 Worship Street
London
EC2A 2BW
Protecting you against Fraud
We do everything we can to protect you and your transactions with XOMY. As part of our security checks we may call you and request further details in order to verify your identity.
We will deliver only to the address registered to your credit or debit card. All credit card transactions are processed via a major UK retail bank which checks that your details are accurate.
For your own security, we recommend that you enrol your credit card in MasterCard SecureCode or Verified by Visa scheme. This will give you added protection and peace of mind against unauthorised use of your credit card online.
At XOMY, we care greatly about security and make every effort to ensure our shopping process is safe and that your personal details are secure.
You are within a secure environment if you can see a locked padlock icon at the bottom of your screen. This icon will be on any page where you enter any personal information, particularly your credit card details. The http in the URL will also be replaced with https when you are in a secure part of the website.
Xomy Limited is verified as an ISIS (Internet Shopping is Safe) compliant merchant, and www.xomy.com is verified as an ISIS compliant web site. Consumers can shop online with confidence wherever they see the ISIS logo because it certifies that the retailer has:
registered with the ISIS programme and undertaken to trade in a manner that is LEGAL, DECENT, HONEST, TRUTHFUL AND FAIR;
• had its web site and service reviewed and monitored by IMRG (Interactive Media in Retail Group);
• had its Business, VAT and Data Protection registrations checked by IMRG.
Protecting your personal information
We are fully committed to protecting your privacy. We will only use the information that we collect about you lawfully and will not pass it onto third parties without your permission (unless legally required).
We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.
The type of information we will collect about you includes:
• Your name
• Address
• Phone number
• Email address
• Credit/debit card details
• IP address
• Your purchase history
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us customerservices@xomy.com. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We comply with legal requirements e.g. if you buy a TV, we are obliged to pass your details to the TV licensing authority.
We trust that you can understand our reasons for the above; it is there purely for your protection and security.
We will not e-mail you in the future unless you have given us your consent. If you don’t wish to receive future emails, click on the “remove me” at the bottom of our email and we will remove you from receiving further emails.
You have the right to request a copy of any personal information we hold about you. To do this, you will have to write to us at the following address, enclosing a cheque for £10 (inc. VAT) to XOMY Limited to cover administration costs:-
Customer Services
XOMY Limited
93 Worship Street
London
EC2A 2BW
Protecting you against Fraud
We do everything we can to protect you and your transactions with XOMY. As part of our security checks we may call you and request further details in order to verify your identity.
We will deliver only to the address registered to your credit or debit card. All credit card transactions are processed via a major UK retail bank which checks that your details are accurate.
For your own security, we recommend that you enrol your credit card in MasterCard SecureCode or Verified by Visa scheme. This will give you added protection and peace of mind against unauthorised use of your credit card online.
